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Customer Support Policy
We want your Vivahkalp experience to be safe and smooth. This policy explains how to reach us, what we can help with, and what you can expect when you contact support.
Write to support@vivahkalp.com or raise a ticket from the app or website.
We aim to acknowledge every request within 48 hours.
Harassment, fake profiles and safety concerns are handled as a priority.
We will never ask for your password or OTP.
How to Contact Us
Email us at support@vivahkalp.com, or raise a support ticket (no login needed). Please write from the email address registered on your Vivahkalp account so we can find your profile quickly.
What We Can Help With
- Login, OTP and password-reset problems
- Registration, profile approval and verification status
- Editing or correcting profile details
- Reporting a fake profile, harassment, or misuse
- Account deletion and data requests
- Bugs, app crashes and feature feedback
What to Include in Your Message
- Your registered email address or phone number
- A short description of the problem, and screenshots if possible
- For reporting a profile: the name shown on that profile and what happened
Never share your password or OTP with anyone - including our support team. We will never ask for them.
Response Times
We aim to reply to every support request within 48 hours. Complex issues, such as profile verification, may take longer, and we will keep you updated. Reports of harassment, fake profiles or safety concerns are handled as a priority.
Safety Reports
You can block any member, or report a profile, from within the app or website at any time. If someone is harassing you, asking for money, or you believe a profile is fake, tell us the details. We may review the profile, warn, suspend or remove it, and cooperate with law enforcement where required. If you are ever in immediate danger, contact your local emergency services first.
Account Deletion Requests
You can request deletion of your account and data from the app (Profile → Delete Account) or the website (Settings → Delete Account). See the Account Deletion page for all options, including what to do if you cannot log in.
Escalation
If you are not satisfied with the resolution, reply to the same email and ask for it to be escalated. You can also contact our Grievance Officer using the details in the Privacy Policy.
Our Commitment
We will treat every request politely and confidentially, and only use the information you share with us to resolve your request. We ask the same courtesy of you: abusive or threatening messages to our team may result in the request being closed.
Questions about this document?
Raise a ticket or write to us — we aim to acknowledge every request within 48 hours.
© 2026 Vivahkalp by Devgiri. All rights reserved.